Broadcasting Authority of Zimbabwe

Consumer Affairs & Protection

Dedicated to protecting the rights and interests of broadcasting consumers through effective complaint handling, consumer education, and ensuring fair treatment by all licensed broadcasters.

Our Services

Complaint Resolution: Fair and timely handling of consumer complaints

Consumer Education: Awareness programs on broadcasting rights and responsibilities

Dispute Mediation: Facilitating resolution between consumers and broadcasters

Policy Development: Advocating for consumer interests in broadcasting policy

Consumer Rights

We ensure broadcasting consumers enjoy:

Right to quality broadcasting services

Right to fair treatment and complaint resolution

Right to diverse and pluralistic content

Right to protection from harmful content

Right to accessible broadcasting services

Commitment to Excellence

We strive to create a broadcasting environment where consumer rights are respected and protected, fostering trust between broadcasters and the public.

Consumer Affairs & Protection